Customer Service Representative salary in Louisville/Jefferson County, KY-IN
Customer Service Representatives in the Louisville/Jefferson County, KY-IN metro area earn a median of $41,600 a year ($20.00 an hour), based on BLS data for 13,630 workers.
Pay ranges from $31,350 for the lowest-paid 10% to $61,240 for the top 10%. That is 7% lower than the national median of $44,770. Pay here is 7% higher than the Kentucky statewide median of $38,700. There are 20 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,640, above the median because a few high earners pull it up.
Pay range for customer service representatives in Louisville/Jefferson County, KY-IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,350 | $15.07 |
| 25th percentile | $36,590 | $17.59 |
| Median | $41,600 | $20.00 |
| 75th percentile | $49,170 | $23.64 |
| 90th percentile (top earners) | $61,240 | $29.44 |
| Average (mean) | $44,640 | $21.46 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,466.67 |
| Semi-monthly (24 a year) | $1,733.33 |
| Biweekly (26 a year) | $1,600 |
| Weekly | $800 |
| Hourly | $20.00 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $41,600 salary, see how much house you can afford in Kentucky at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Owensboro, KY | $45,260 | 920 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Columbus, IN | $42,700 | 600 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Lexington-Fayette, KY | $39,160 | 5,200 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Bowling Green, KY | $37,970 | 1,170 |
| Clarksville, TN-KY | $37,650 | 1,610 |
| Elizabethtown, KY | $37,480 | 1,020 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Kentucky statewide figures.
Related jobs in Louisville/Jefferson County, KY-IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,520 | $16.60 |
| Loan Interviewers and Clerks | $60,110 | $28.90 |
| Hotel, Motel, and Resort Desk Clerks | $31,080 | $14.94 |
| Court, Municipal, and License Clerks | $45,510 | $21.88 |
| Order Clerk | $43,580 | $20.95 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,870 | $23.50 |
| Library Assistants, Clerical | $34,320 | $16.50 |
| Interviewers, Except Eligibility and Loan | $45,770 | $22.01 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $45,240 | $21.75 |
| Information and Record Clerks, All Other | $48,050 | $23.10 |
| Eligibility Interviewers, Government Programs | $46,570 | $22.39 |
| Brokerage Clerk | $57,200 | $27.50 |
| File Clerk | $45,250 | $21.75 |
| New Accounts Clerk | $48,850 | $23.49 |
More: Office and Administrative Support Occupations · all salaries in Louisville/Jefferson County, KY-IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Louisville/Jefferson County, KY-IN?
The median salary for customer service representatives in the Louisville/Jefferson County, KY-IN metro area is $41,600 a year, or $20.00 an hour. Pay ranges from $31,350 for the lowest-paid 10% to $61,240 for the top 10%.
How much do the highest-paid customer service representatives make in Louisville/Jefferson County, KY-IN?
The top 10% of customer service representatives in the Louisville/Jefferson County, KY-IN metro area earn at least $61,240 a year. The top 25% earn $49,170 or more.
What is the starting pay for customer service representatives in Louisville/Jefferson County, KY-IN?
Entry-level pay (the 10th percentile) is about $31,350 a year, and a quarter of customer service representatives earn $36,590 or less.
How many customer service representatives work in Louisville/Jefferson County, KY-IN?
About 13,630 customer service representatives are employed in the Louisville/Jefferson County, KY-IN metro area, not counting the self-employed.