Customer Service Representative salary in Indianapolis-Carmel-Greenwood, IN
Customer Service Representatives in the Indianapolis-Carmel-Greenwood, IN metro area earn a median of $43,460 a year ($20.90 an hour), based on BLS data for 17,830 workers.
Pay ranges from $31,790 for the lowest-paid 10% to $64,150 for the top 10%. That is 3% lower than the national median of $44,770. Pay here is 1% higher than the Indiana statewide median of $43,140. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $46,270, above the median because a few high earners pull it up.
Pay range for customer service representatives in Indianapolis-Carmel-Greenwood, IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,790 | $15.29 |
| 25th percentile | $36,660 | $17.63 |
| Median | $43,460 | $20.90 |
| 75th percentile | $51,230 | $24.63 |
| 90th percentile (top earners) | $64,150 | $30.84 |
| Average (mean) | $46,270 | $22.25 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,621.67 |
| Semi-monthly (24 a year) | $1,810.83 |
| Biweekly (26 a year) | $1,671.54 |
| Weekly | $835.77 |
| Hourly | $20.90 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $43,460 salary, see how much house you can afford in Indiana at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Columbus, IN | $42,700 | 600 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Indiana statewide figures.
Related jobs in Indianapolis-Carmel-Greenwood, IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,050 | $17.81 |
| Hotel, Motel, and Resort Desk Clerks | $34,500 | $16.59 |
| Eligibility Interviewers, Government Programs | $40,160 | $19.31 |
| Information and Record Clerks, All Other | $59,730 | $28.72 |
| Loan Interviewers and Clerks | $47,530 | $22.85 |
| Interviewers, Except Eligibility and Loan | $44,890 | $21.58 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,400 | $23.27 |
| Court, Municipal, and License Clerks | $47,830 | $23.00 |
| Order Clerk | $44,720 | $21.50 |
| File Clerk | $38,130 | $18.33 |
| Brokerage Clerk | $53,090 | $25.52 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $40,190 | $19.32 |
| Library Assistants, Clerical | $25,890 | $12.45 |
| Credit Authorizers, Checkers, and Clerks | $48,580 | $23.36 |
More: Office and Administrative Support Occupations · all salaries in Indianapolis-Carmel-Greenwood, IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Indianapolis-Carmel-Greenwood, IN?
The median salary for customer service representatives in the Indianapolis-Carmel-Greenwood, IN metro area is $43,460 a year, or $20.90 an hour. Pay ranges from $31,790 for the lowest-paid 10% to $64,150 for the top 10%.
How much do the highest-paid customer service representatives make in Indianapolis-Carmel-Greenwood, IN?
The top 10% of customer service representatives in the Indianapolis-Carmel-Greenwood, IN metro area earn at least $64,150 a year. The top 25% earn $51,230 or more.
What is the starting pay for customer service representatives in Indianapolis-Carmel-Greenwood, IN?
Entry-level pay (the 10th percentile) is about $31,790 a year, and a quarter of customer service representatives earn $36,660 or less.
How many customer service representatives work in Indianapolis-Carmel-Greenwood, IN?
About 17,830 customer service representatives are employed in the Indianapolis-Carmel-Greenwood, IN metro area, not counting the self-employed.