Customer Service Representative salary in District of Columbia
Customer Service Representatives in District of Columbia earn a median of $48,250 a year ($23.20 an hour), based on BLS data for 7,550 workers.
Pay ranges from $37,440 for the lowest-paid 10% to $77,120 for the top 10%. That is 8% higher than the national median of $44,770. District of Columbia ranks 5th of 51 states for customer service representatives pay, one of the best-paying states for this job. There are 11 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.64). The average (mean) salary is $53,850, above the median because a few high earners pull it up.
Pay range for customer service representatives in District of Columbia
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $37,440 | $18.00 |
| 25th percentile | $40,400 | $19.43 |
| Median | $48,250 | $23.20 |
| 75th percentile | $62,560 | $30.08 |
| 90th percentile (top earners) | $77,120 | $37.08 |
| Average (mean) | $53,850 | $25.89 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,020.83 |
| Semi-monthly (24 a year) | $2,010.42 |
| Biweekly (26 a year) | $1,855.77 |
| Weekly | $927.88 |
| Hourly | $23.20 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $48,250 salary, see how much house you can afford in District of Columbia at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in cities in District of Columbia
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in District of Columbia
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $49,060 | $23.59 |
| Hotel, Motel, and Resort Desk Clerks | $47,060 | $22.62 |
| Information and Record Clerks, All Other | $70,490 | $33.89 |
| Eligibility Interviewers, Government Programs | $74,080 | $35.61 |
| Interviewers, Except Eligibility and Loan | $49,730 | $23.91 |
| Human Resources Assistants, Except Payroll and Timekeeping | $59,050 | $28.39 |
| Order Clerk | $49,150 | $23.63 |
| Loan Interviewers and Clerks | $77,080 | $37.06 |
| Library Assistants, Clerical | $59,390 | $28.55 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $46,550 | $22.38 |
| Court, Municipal, and License Clerks | $66,130 | $31.79 |
| Brokerage Clerk | $95,450 | $45.89 |
| New Accounts Clerk | $60,990 | $29.32 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $59,910 | $28.80 |
More: Office and Administrative Support Occupations · all salaries in District of Columbia
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in District of Columbia?
The median salary for customer service representatives in District of Columbia is $48,250 a year, or $23.20 an hour. Pay ranges from $37,440 for the lowest-paid 10% to $77,120 for the top 10%.
How much do the highest-paid customer service representatives make in District of Columbia?
The top 10% of customer service representatives in District of Columbia earn at least $77,120 a year. The top 25% earn $62,560 or more.
What is the starting pay for customer service representatives in District of Columbia?
Entry-level pay (the 10th percentile) is about $37,440 a year, and a quarter of customer service representatives earn $40,400 or less.
How many customer service representatives work in District of Columbia?
About 7,550 customer service representatives are employed in District of Columbia, not counting the self-employed.