Customer Service Representative salary in Washington-Arlington-Alexandria, DC-VA-MD-WV
Customer Service Representatives in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area earn a median of $46,220 a year ($22.22 an hour), based on BLS data for 36,750 workers.
Pay ranges from $35,640 for the lowest-paid 10% to $73,150 for the top 10%. That is 3% higher than the national median of $44,770. Pay here is 4% lower than the District of Columbia statewide median of $48,250. There are 12 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.70). The average (mean) salary is $50,240, above the median because a few high earners pull it up.
Pay range for customer service representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,640 | $17.13 |
| 25th percentile | $38,270 | $18.40 |
| Median | $46,220 | $22.22 |
| 75th percentile | $58,160 | $27.96 |
| 90th percentile (top earners) | $73,150 | $35.17 |
| Average (mean) | $50,240 | $24.15 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,851.67 |
| Semi-monthly (24 a year) | $1,925.83 |
| Biweekly (26 a year) | $1,777.69 |
| Weekly | $888.85 |
| Hourly | $22.22 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $46,220 salary, see how much house you can afford in District of Columbia at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Roanoke, VA | $45,500 | 2,760 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Baltimore-Columbia-Towson, MD | $42,850 | 17,480 |
| Richmond, VA | $42,660 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Charlottesville, VA | $40,240 | 1,130 |
| Harrisonburg, VA | $39,100 | 660 |
| Wheeling, WV-OH | $38,440 | 990 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | 1,480 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Lynchburg, VA | $37,670 | 1,220 |
| Charleston, WV | $37,480 | 1,650 |
| Morgantown, WV | $37,450 | 840 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Salisbury, MD | $37,260 | 810 |
| Parkersburg-Vienna, WV | $37,190 | 330 |
| Lexington Park, MD | $36,460 | 660 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
| Beckley, WV | $34,610 | 600 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the District of Columbia statewide figures.
Related jobs in Washington-Arlington-Alexandria, DC-VA-MD-WV
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $41,240 | $19.83 |
| Hotel, Motel, and Resort Desk Clerks | $37,690 | $18.12 |
| Information and Record Clerks, All Other | $61,760 | $29.69 |
| Interviewers, Except Eligibility and Loan | $49,700 | $23.90 |
| Eligibility Interviewers, Government Programs | $66,130 | $31.79 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $45,210 | $21.73 |
| Court, Municipal, and License Clerks | $53,210 | $25.58 |
| Loan Interviewers and Clerks | $59,070 | $28.40 |
| File Clerk | $43,270 | $20.80 |
| Human Resources Assistants, Except Payroll and Timekeeping | $59,120 | $28.43 |
| Library Assistants, Clerical | $46,820 | $22.51 |
| Order Clerk | $47,580 | $22.88 |
| Brokerage Clerk | $66,860 | $32.15 |
| New Accounts Clerk | $58,410 | $28.08 |
More: Office and Administrative Support Occupations · all salaries in Washington-Arlington-Alexandria, DC-VA-MD-WV
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Washington-Arlington-Alexandria, DC-VA-MD-WV?
The median salary for customer service representatives in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area is $46,220 a year, or $22.22 an hour. Pay ranges from $35,640 for the lowest-paid 10% to $73,150 for the top 10%.
How much do the highest-paid customer service representatives make in Washington-Arlington-Alexandria, DC-VA-MD-WV?
The top 10% of customer service representatives in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area earn at least $73,150 a year. The top 25% earn $58,160 or more.
What is the starting pay for customer service representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV?
Entry-level pay (the 10th percentile) is about $35,640 a year, and a quarter of customer service representatives earn $38,270 or less.
How many customer service representatives work in Washington-Arlington-Alexandria, DC-VA-MD-WV?
About 36,750 customer service representatives are employed in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area, not counting the self-employed.