Customer Service Representative salary in Hagerstown-Martinsburg, MD-WV
Customer Service Representatives in the Hagerstown-Martinsburg, MD-WV metro area earn a median of $38,200 a year ($18.37 an hour), based on BLS data for 1,480 workers.
Pay ranges from $31,200 for the lowest-paid 10% to $64,100 for the top 10%. That is 15% lower than the national median of $44,770. Pay here is 11% lower than the Maryland statewide median of $42,830. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $43,260, above the median because a few high earners pull it up.
Pay range for customer service representatives in Hagerstown-Martinsburg, MD-WV
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,200 | $15.00 |
| 25th percentile | $32,220 | $15.49 |
| Median | $38,200 | $18.37 |
| 75th percentile | $48,430 | $23.29 |
| 90th percentile (top earners) | $64,100 | $30.82 |
| Average (mean) | $43,260 | $20.80 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,183.33 |
| Semi-monthly (24 a year) | $1,591.67 |
| Biweekly (26 a year) | $1,469.23 |
| Weekly | $734.62 |
| Hourly | $18.37 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $38,200 salary, see how much house you can afford in Maryland at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Baltimore-Columbia-Towson, MD | $42,850 | 17,480 |
| Wheeling, WV-OH | $38,440 | 990 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Charleston, WV | $37,480 | 1,650 |
| Morgantown, WV | $37,450 | 840 |
| Salisbury, MD | $37,260 | 810 |
| Parkersburg-Vienna, WV | $37,190 | 330 |
| Lexington Park, MD | $36,460 | 660 |
| Beckley, WV | $34,610 | 600 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Maryland statewide figures.
Related jobs in Hagerstown-Martinsburg, MD-WV
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,630 | $17.13 |
| Hotel, Motel, and Resort Desk Clerks | $31,200 | $15.00 |
| Court, Municipal, and License Clerks | $44,700 | $21.49 |
| Eligibility Interviewers, Government Programs | $51,600 | $24.81 |
| Information and Record Clerks, All Other | $54,870 | $26.38 |
| Interviewers, Except Eligibility and Loan | $40,320 | $19.39 |
| Library Assistants, Clerical | $36,010 | $17.31 |
| Loan Interviewers and Clerks | $48,080 | $23.12 |
| Human Resources Assistants, Except Payroll and Timekeeping | $51,750 | $24.88 |
| File Clerk | $51,990 | $25.00 |
| Brokerage Clerk | $53,340 | $25.65 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $43,740 | $21.03 |
| Office Clerks, General | $43,160 | $20.75 |
| First-Line Supervisors of Office and Administrative Support Workers | $59,990 | $28.84 |
More: Office and Administrative Support Occupations · all salaries in Hagerstown-Martinsburg, MD-WV
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Hagerstown-Martinsburg, MD-WV?
The median salary for customer service representatives in the Hagerstown-Martinsburg, MD-WV metro area is $38,200 a year, or $18.37 an hour. Pay ranges from $31,200 for the lowest-paid 10% to $64,100 for the top 10%.
How much do the highest-paid customer service representatives make in Hagerstown-Martinsburg, MD-WV?
The top 10% of customer service representatives in the Hagerstown-Martinsburg, MD-WV metro area earn at least $64,100 a year. The top 25% earn $48,430 or more.
What is the starting pay for customer service representatives in Hagerstown-Martinsburg, MD-WV?
Entry-level pay (the 10th percentile) is about $31,200 a year, and a quarter of customer service representatives earn $32,220 or less.
How many customer service representatives work in Hagerstown-Martinsburg, MD-WV?
About 1,480 customer service representatives are employed in the Hagerstown-Martinsburg, MD-WV metro area, not counting the self-employed.