Customer Service Representative salary in Virginia Beach-Chesapeake-Norfolk, VA-NC
Customer Service Representatives in the Virginia Beach-Chesapeake-Norfolk, VA-NC metro area earn a median of $38,150 a year ($18.34 an hour), based on BLS data for 10,960 workers.
Pay ranges from $30,300 for the lowest-paid 10% to $57,160 for the top 10%. That is 15% lower than the national median of $44,770. Pay here is 11% lower than the Virginia statewide median of $42,730. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $41,590, above the median because a few high earners pull it up.
Pay range for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,300 | $14.57 |
| 25th percentile | $34,860 | $16.76 |
| Median | $38,150 | $18.34 |
| 75th percentile | $46,750 | $22.48 |
| 90th percentile (top earners) | $57,160 | $27.48 |
| Average (mean) | $41,590 | $19.99 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,179.17 |
| Semi-monthly (24 a year) | $1,589.58 |
| Biweekly (26 a year) | $1,467.31 |
| Weekly | $733.65 |
| Hourly | $18.34 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $38,150 salary, see how much house you can afford in Virginia at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Roanoke, VA | $45,500 | 2,760 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Richmond, VA | $42,660 | 10,960 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Burlington, NC | $41,040 | 1,290 |
| Charlottesville, VA | $40,240 | 1,130 |
| Harrisonburg, VA | $39,100 | 660 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Lynchburg, VA | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Greenville, NC | $36,310 | 1,160 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Virginia statewide figures.
Related jobs in Virginia Beach-Chesapeake-Norfolk, VA-NC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,470 | $17.05 |
| Hotel, Motel, and Resort Desk Clerks | $30,980 | $14.89 |
| Information and Record Clerks, All Other | $48,650 | $23.39 |
| Court, Municipal, and License Clerks | $42,520 | $20.44 |
| Eligibility Interviewers, Government Programs | $52,370 | $25.18 |
| Loan Interviewers and Clerks | $48,070 | $23.11 |
| Human Resources Assistants, Except Payroll and Timekeeping | $47,990 | $23.07 |
| Library Assistants, Clerical | $40,710 | $19.57 |
| Interviewers, Except Eligibility and Loan | $39,010 | $18.76 |
| File Clerk | $41,050 | $19.73 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $40,660 | $19.55 |
| Order Clerk | $42,340 | $20.35 |
| New Accounts Clerk | $46,960 | $22.58 |
| Brokerage Clerk | $62,870 | $30.23 |
More: Office and Administrative Support Occupations · all salaries in Virginia Beach-Chesapeake-Norfolk, VA-NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Virginia Beach-Chesapeake-Norfolk, VA-NC?
The median salary for customer service representatives in the Virginia Beach-Chesapeake-Norfolk, VA-NC metro area is $38,150 a year, or $18.34 an hour. Pay ranges from $30,300 for the lowest-paid 10% to $57,160 for the top 10%.
How much do the highest-paid customer service representatives make in Virginia Beach-Chesapeake-Norfolk, VA-NC?
The top 10% of customer service representatives in the Virginia Beach-Chesapeake-Norfolk, VA-NC metro area earn at least $57,160 a year. The top 25% earn $46,750 or more.
What is the starting pay for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC?
Entry-level pay (the 10th percentile) is about $30,300 a year, and a quarter of customer service representatives earn $34,860 or less.
How many customer service representatives work in Virginia Beach-Chesapeake-Norfolk, VA-NC?
About 10,960 customer service representatives are employed in the Virginia Beach-Chesapeake-Norfolk, VA-NC metro area, not counting the self-employed.