Customer Service Representative salary in Charlotte-Concord-Gastonia, NC-SC
Customer Service Representatives in the Charlotte-Concord-Gastonia, NC-SC metro area earn a median of $44,980 a year ($21.63 an hour), based on BLS data for 26,120 workers.
Pay ranges from $31,500 for the lowest-paid 10% to $62,640 for the top 10%. That is about the same as the national median of $44,770. Pay here is 12% higher than the North Carolina statewide median of $40,240. There are 19 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $46,080, above the median because a few high earners pull it up.
Pay range for customer service representatives in Charlotte-Concord-Gastonia, NC-SC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,500 | $15.14 |
| 25th percentile | $37,000 | $17.79 |
| Median | $44,980 | $21.63 |
| 75th percentile | $50,660 | $24.35 |
| 90th percentile (top earners) | $62,640 | $30.12 |
| Average (mean) | $46,080 | $22.15 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,748.33 |
| Semi-monthly (24 a year) | $1,874.17 |
| Biweekly (26 a year) | $1,730 |
| Weekly | $865 |
| Hourly | $21.63 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $44,980 salary, see how much house you can afford in North Carolina at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Charleston-North Charleston, SC | $44,000 | 7,940 |
| Spartanburg, SC | $42,220 | 2,740 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Burlington, NC | $41,040 | 1,290 |
| Augusta-Richmond County, GA-SC | $39,570 | 3,620 |
| Sumter, SC | $39,100 | 990 |
| Greenville-Anderson-Greer, SC | $39,010 | 9,430 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Hilton Head Island-Bluffton-Port Royal, SC | $37,590 | 1,640 |
| Columbia, SC | $37,430 | 10,430 |
| Florence, SC | $37,270 | 1,680 |
| Myrtle Beach-Conway-North Myrtle Beach, SC | $36,510 | 2,950 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Charlotte-Concord-Gastonia, NC-SC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,300 | $17.45 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,630 | $21.46 |
| Hotel, Motel, and Resort Desk Clerks | $30,910 | $14.86 |
| Loan Interviewers and Clerks | $60,510 | $29.09 |
| Eligibility Interviewers, Government Programs | $48,630 | $23.38 |
| Order Clerk | $48,320 | $23.23 |
| Court, Municipal, and License Clerks | $49,110 | $23.61 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,760 | $23.92 |
| Interviewers, Except Eligibility and Loan | $38,880 | $18.69 |
| Information and Record Clerks, All Other | $50,840 | $24.44 |
| Brokerage Clerk | $63,790 | $30.67 |
| Library Assistants, Clerical | $36,610 | $17.60 |
| Credit Authorizers, Checkers, and Clerks | $53,790 | $25.86 |
| File Clerk | $43,250 | $20.79 |
More: Office and Administrative Support Occupations · all salaries in Charlotte-Concord-Gastonia, NC-SC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Charlotte-Concord-Gastonia, NC-SC?
The median salary for customer service representatives in the Charlotte-Concord-Gastonia, NC-SC metro area is $44,980 a year, or $21.63 an hour. Pay ranges from $31,500 for the lowest-paid 10% to $62,640 for the top 10%.
How much do the highest-paid customer service representatives make in Charlotte-Concord-Gastonia, NC-SC?
The top 10% of customer service representatives in the Charlotte-Concord-Gastonia, NC-SC metro area earn at least $62,640 a year. The top 25% earn $50,660 or more.
What is the starting pay for customer service representatives in Charlotte-Concord-Gastonia, NC-SC?
Entry-level pay (the 10th percentile) is about $31,500 a year, and a quarter of customer service representatives earn $37,000 or less.
How many customer service representatives work in Charlotte-Concord-Gastonia, NC-SC?
About 26,120 customer service representatives are employed in the Charlotte-Concord-Gastonia, NC-SC metro area, not counting the self-employed.