Customer Service Representative salary in San Jose-Sunnyvale-Santa Clara, CA
Customer Service Representatives in the San Jose-Sunnyvale-Santa Clara, CA metro area earn a median of $60,480 a year ($29.08 an hour), based on BLS data for 8,860 workers.
Pay ranges from $43,700 for the lowest-paid 10% to $88,910 for the top 10%. That is 35% higher than the national median of $44,770. Pay here is 22% higher than the California statewide median of $49,560. There are 7.8 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.47). The average (mean) salary is $63,890, above the median because a few high earners pull it up.
Pay range for customer service representatives in San Jose-Sunnyvale-Santa Clara, CA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $43,700 | $21.01 |
| 25th percentile | $48,180 | $23.16 |
| Median | $60,480 | $29.08 |
| 75th percentile | $74,670 | $35.90 |
| 90th percentile (top earners) | $88,910 | $42.75 |
| Average (mean) | $63,890 | $30.72 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $5,040 |
| Semi-monthly (24 a year) | $2,520 |
| Biweekly (26 a year) | $2,326.15 |
| Weekly | $1,163.08 |
| Hourly | $29.08 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $60,480 salary, see how much house you can afford in California at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| San Francisco-Oakland-Fremont, CA | $57,830 | 19,930 |
| Napa, CA | $53,360 | 640 |
| Santa Rosa-Petaluma, CA | $51,810 | 1,750 |
| Vallejo, CA | $51,210 | 1,130 |
| Stockton-Lodi, CA | $49,990 | 2,650 |
| Sacramento-Roseville-Folsom, CA | $49,940 | 11,510 |
| Oxnard-Thousand Oaks-Ventura, CA | $49,190 | 2,860 |
| Yuba City, CA | $49,170 | 480 |
| Santa Maria-Santa Barbara, CA | $49,080 | 1,350 |
| Los Angeles-Long Beach-Anaheim, CA | $48,840 | 66,590 |
| San Diego-Chula Vista-Carlsbad, CA | $48,730 | 14,030 |
| Santa Cruz-Watsonville, CA | $48,110 | 820 |
| Salinas, CA | $48,010 | 880 |
| Redding, CA | $47,890 | 630 |
| Hanford-Corcoran, CA | $47,840 | 210 |
| Bakersfield-Delano, CA | $47,310 | 1,970 |
| Modesto, CA | $47,230 | 1,290 |
| Riverside-San Bernardino-Ontario, CA | $47,150 | 15,180 |
| San Luis Obispo-Paso Robles, CA | $46,740 | 750 |
| El Centro, CA | $46,240 | 360 |
| Fresno, CA | $46,070 | 4,550 |
| Chico, CA | $45,980 | 600 |
| Merced, CA | $45,670 | 500 |
| Visalia, CA | $45,480 | 930 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the California statewide figures.
Related jobs in San Jose-Sunnyvale-Santa Clara, CA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $47,130 | $22.66 |
| Hotel, Motel, and Resort Desk Clerks | $45,230 | $21.75 |
| Eligibility Interviewers, Government Programs | $97,900 | $47.07 |
| Interviewers, Except Eligibility and Loan | $70,840 | $34.06 |
| Information and Record Clerks, All Other | $64,940 | $31.22 |
| Library Assistants, Clerical | $62,780 | $30.18 |
| Loan Interviewers and Clerks | $62,530 | $30.06 |
| Order Clerk | $58,170 | $27.97 |
| Human Resources Assistants, Except Payroll and Timekeeping | $67,590 | $32.50 |
| Court, Municipal, and License Clerks | $83,490 | $40.14 |
| File Clerk | $60,840 | $29.25 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $49,990 | $24.04 |
| Brokerage Clerk | $90,220 | $43.37 |
| Office Clerks, General | $58,840 | $28.29 |
More: Office and Administrative Support Occupations · all salaries in San Jose-Sunnyvale-Santa Clara, CA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in San Jose-Sunnyvale-Santa Clara, CA?
The median salary for customer service representatives in the San Jose-Sunnyvale-Santa Clara, CA metro area is $60,480 a year, or $29.08 an hour. Pay ranges from $43,700 for the lowest-paid 10% to $88,910 for the top 10%.
How much do the highest-paid customer service representatives make in San Jose-Sunnyvale-Santa Clara, CA?
The top 10% of customer service representatives in the San Jose-Sunnyvale-Santa Clara, CA metro area earn at least $88,910 a year. The top 25% earn $74,670 or more.
What is the starting pay for customer service representatives in San Jose-Sunnyvale-Santa Clara, CA?
Entry-level pay (the 10th percentile) is about $43,700 a year, and a quarter of customer service representatives earn $48,180 or less.
How many customer service representatives work in San Jose-Sunnyvale-Santa Clara, CA?
About 8,860 customer service representatives are employed in the San Jose-Sunnyvale-Santa Clara, CA metro area, not counting the self-employed.