Customer Service Representative salary in Santa Cruz-Watsonville, CA
Customer Service Representatives in the Santa Cruz-Watsonville, CA metro area earn a median of $48,110 a year ($23.13 an hour), based on BLS data for 820 workers.
Pay ranges from $38,210 for the lowest-paid 10% to $76,510 for the top 10%. That is 7% higher than the national median of $44,770. Pay here is 3% lower than the California statewide median of $49,560. There are 8.3 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.50). The average (mean) salary is $52,900, above the median because a few high earners pull it up.
Pay range for customer service representatives in Santa Cruz-Watsonville, CA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $38,210 | $18.37 |
| 25th percentile | $43,920 | $21.12 |
| Median | $48,110 | $23.13 |
| 75th percentile | $60,510 | $29.09 |
| 90th percentile (top earners) | $76,510 | $36.78 |
| Average (mean) | $52,900 | $25.43 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,009.17 |
| Semi-monthly (24 a year) | $2,004.58 |
| Biweekly (26 a year) | $1,850.38 |
| Weekly | $925.19 |
| Hourly | $23.13 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $48,110 salary, see how much house you can afford in California at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $60,480 | 8,860 |
| San Francisco-Oakland-Fremont, CA | $57,830 | 19,930 |
| Napa, CA | $53,360 | 640 |
| Santa Rosa-Petaluma, CA | $51,810 | 1,750 |
| Vallejo, CA | $51,210 | 1,130 |
| Stockton-Lodi, CA | $49,990 | 2,650 |
| Sacramento-Roseville-Folsom, CA | $49,940 | 11,510 |
| Oxnard-Thousand Oaks-Ventura, CA | $49,190 | 2,860 |
| Yuba City, CA | $49,170 | 480 |
| Santa Maria-Santa Barbara, CA | $49,080 | 1,350 |
| Los Angeles-Long Beach-Anaheim, CA | $48,840 | 66,590 |
| San Diego-Chula Vista-Carlsbad, CA | $48,730 | 14,030 |
| Salinas, CA | $48,010 | 880 |
| Redding, CA | $47,890 | 630 |
| Hanford-Corcoran, CA | $47,840 | 210 |
| Bakersfield-Delano, CA | $47,310 | 1,970 |
| Modesto, CA | $47,230 | 1,290 |
| Riverside-San Bernardino-Ontario, CA | $47,150 | 15,180 |
| San Luis Obispo-Paso Robles, CA | $46,740 | 750 |
| El Centro, CA | $46,240 | 360 |
| Fresno, CA | $46,070 | 4,550 |
| Chico, CA | $45,980 | 600 |
| Merced, CA | $45,670 | 500 |
| Visalia, CA | $45,480 | 930 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the California statewide figures.
Related jobs in Santa Cruz-Watsonville, CA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $44,980 | $21.63 |
| Hotel, Motel, and Resort Desk Clerks | $38,200 | $18.37 |
| Court, Municipal, and License Clerks | $60,570 | $29.12 |
| Interviewers, Except Eligibility and Loan | $63,690 | $30.62 |
| Information and Record Clerks, All Other | $58,740 | $28.24 |
| Library Assistants, Clerical | $51,410 | $24.72 |
| File Clerk | $60,530 | $29.10 |
| Human Resources Assistants, Except Payroll and Timekeeping | $61,600 | $29.62 |
| Loan Interviewers and Clerks | $61,350 | $29.50 |
| Order Clerk | $44,420 | $21.36 |
| Eligibility Interviewers, Government Programs | $66,940 | $32.18 |
| Office Clerks, General | $41,040 | $19.73 |
| Bookkeeping, Accounting, and Auditing Clerks | $61,960 | $29.79 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $57,510 | $27.65 |
More: Office and Administrative Support Occupations · all salaries in Santa Cruz-Watsonville, CA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Santa Cruz-Watsonville, CA?
The median salary for customer service representatives in the Santa Cruz-Watsonville, CA metro area is $48,110 a year, or $23.13 an hour. Pay ranges from $38,210 for the lowest-paid 10% to $76,510 for the top 10%.
How much do the highest-paid customer service representatives make in Santa Cruz-Watsonville, CA?
The top 10% of customer service representatives in the Santa Cruz-Watsonville, CA metro area earn at least $76,510 a year. The top 25% earn $60,510 or more.
What is the starting pay for customer service representatives in Santa Cruz-Watsonville, CA?
Entry-level pay (the 10th percentile) is about $38,210 a year, and a quarter of customer service representatives earn $43,920 or less.
How many customer service representatives work in Santa Cruz-Watsonville, CA?
About 820 customer service representatives are employed in the Santa Cruz-Watsonville, CA metro area, not counting the self-employed.