Customer Service Representative salary in Lansing-East Lansing, MI
Customer Service Representatives in the Lansing-East Lansing, MI metro area earn a median of $44,250 a year ($21.27 an hour), based on BLS data for 3,790 workers.
Pay ranges from $30,770 for the lowest-paid 10% to $61,510 for the top 10%. That is 1% lower than the national median of $44,770. Pay here is 1% higher than the Michigan statewide median of $43,950. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,880, above the median because a few high earners pull it up.
Pay range for customer service representatives in Lansing-East Lansing, MI
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,770 | $14.79 |
| 25th percentile | $36,180 | $17.39 |
| Median | $44,250 | $21.27 |
| 75th percentile | $48,610 | $23.37 |
| 90th percentile (top earners) | $61,510 | $29.57 |
| Average (mean) | $44,880 | $21.58 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,687.50 |
| Semi-monthly (24 a year) | $1,843.75 |
| Biweekly (26 a year) | $1,701.92 |
| Weekly | $850.96 |
| Hourly | $21.27 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $44,250 salary, see how much house you can afford in Michigan at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Midland, MI | $48,250 | 620 |
| Grand Rapids-Wyoming-Kentwood, MI | $44,990 | 9,010 |
| Detroit-Warren-Dearborn, MI | $44,730 | 31,310 |
| Kalamazoo-Portage, MI | $44,130 | 1,970 |
| Niles, MI | $43,620 | 930 |
| Jackson, MI | $42,230 | 830 |
| Traverse City, MI | $42,030 | 960 |
| Monroe, MI | $41,650 | 370 |
| Battle Creek, MI | $40,870 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Ann Arbor, MI | $39,480 | 3,440 |
| Bay City, MI | $38,880 | 330 |
| Flint, MI | $38,800 | 1,970 |
| Saginaw, MI | $36,150 | 2,320 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Michigan statewide figures.
Related jobs in Lansing-East Lansing, MI
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,330 | $17.95 |
| Eligibility Interviewers, Government Programs | $66,750 | $32.09 |
| Loan Interviewers and Clerks | $51,130 | $24.58 |
| Court, Municipal, and License Clerks | $49,800 | $23.94 |
| Hotel, Motel, and Resort Desk Clerks | $33,900 | $16.30 |
| File Clerk | $39,810 | $19.14 |
| Interviewers, Except Eligibility and Loan | $42,900 | $20.63 |
| Library Assistants, Clerical | $31,760 | $15.27 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,540 | $24.30 |
| New Accounts Clerk | $48,400 | $23.27 |
| Information and Record Clerks, All Other | $46,490 | $22.35 |
| Order Clerk | $45,110 | $21.69 |
| Office Clerks, General | $45,830 | $22.04 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $48,670 | $23.40 |
More: Office and Administrative Support Occupations · all salaries in Lansing-East Lansing, MI
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Lansing-East Lansing, MI?
The median salary for customer service representatives in the Lansing-East Lansing, MI metro area is $44,250 a year, or $21.27 an hour. Pay ranges from $30,770 for the lowest-paid 10% to $61,510 for the top 10%.
How much do the highest-paid customer service representatives make in Lansing-East Lansing, MI?
The top 10% of customer service representatives in the Lansing-East Lansing, MI metro area earn at least $61,510 a year. The top 25% earn $48,610 or more.
What is the starting pay for customer service representatives in Lansing-East Lansing, MI?
Entry-level pay (the 10th percentile) is about $30,770 a year, and a quarter of customer service representatives earn $36,180 or less.
How many customer service representatives work in Lansing-East Lansing, MI?
About 3,790 customer service representatives are employed in the Lansing-East Lansing, MI metro area, not counting the self-employed.