Customer Service Representative salary in Grand Rapids-Wyoming-Kentwood, MI
Customer Service Representatives in the Grand Rapids-Wyoming-Kentwood, MI metro area earn a median of $44,990 a year ($21.63 an hour), based on BLS data for 9,010 workers.
Pay ranges from $30,210 for the lowest-paid 10% to $63,340 for the top 10%. That is about the same as the national median of $44,770. Pay here is 2% higher than the Michigan statewide median of $43,950. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $46,300, above the median because a few high earners pull it up.
Pay range for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,210 | $14.52 |
| 25th percentile | $37,110 | $17.84 |
| Median | $44,990 | $21.63 |
| 75th percentile | $50,250 | $24.16 |
| 90th percentile (top earners) | $63,340 | $30.45 |
| Average (mean) | $46,300 | $22.26 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,749.17 |
| Semi-monthly (24 a year) | $1,874.58 |
| Biweekly (26 a year) | $1,730.38 |
| Weekly | $865.19 |
| Hourly | $21.63 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $44,990 salary, see how much house you can afford in Michigan at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Midland, MI | $48,250 | 620 |
| Detroit-Warren-Dearborn, MI | $44,730 | 31,310 |
| Lansing-East Lansing, MI | $44,250 | 3,790 |
| Kalamazoo-Portage, MI | $44,130 | 1,970 |
| Niles, MI | $43,620 | 930 |
| Jackson, MI | $42,230 | 830 |
| Traverse City, MI | $42,030 | 960 |
| Monroe, MI | $41,650 | 370 |
| Battle Creek, MI | $40,870 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Ann Arbor, MI | $39,480 | 3,440 |
| Bay City, MI | $38,880 | 330 |
| Flint, MI | $38,800 | 1,970 |
| Saginaw, MI | $36,150 | 2,320 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Michigan statewide figures.
Related jobs in Grand Rapids-Wyoming-Kentwood, MI
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,170 | $17.87 |
| Hotel, Motel, and Resort Desk Clerks | $34,190 | $16.44 |
| Court, Municipal, and License Clerks | $47,030 | $22.61 |
| Loan Interviewers and Clerks | $49,250 | $23.68 |
| Interviewers, Except Eligibility and Loan | $42,070 | $20.23 |
| Eligibility Interviewers, Government Programs | $66,750 | $32.09 |
| Order Clerk | $46,990 | $22.59 |
| Library Assistants, Clerical | $30,430 | $14.63 |
| New Accounts Clerk | $46,050 | $22.14 |
| Human Resources Assistants, Except Payroll and Timekeeping | $47,970 | $23.06 |
| File Clerk | $49,420 | $23.76 |
| Information and Record Clerks, All Other | $40,110 | $19.29 |
| Brokerage Clerk | $68,100 | $32.74 |
| Office Clerks, General | $45,320 | $21.79 |
More: Office and Administrative Support Occupations · all salaries in Grand Rapids-Wyoming-Kentwood, MI
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Grand Rapids-Wyoming-Kentwood, MI?
The median salary for customer service representatives in the Grand Rapids-Wyoming-Kentwood, MI metro area is $44,990 a year, or $21.63 an hour. Pay ranges from $30,210 for the lowest-paid 10% to $63,340 for the top 10%.
How much do the highest-paid customer service representatives make in Grand Rapids-Wyoming-Kentwood, MI?
The top 10% of customer service representatives in the Grand Rapids-Wyoming-Kentwood, MI metro area earn at least $63,340 a year. The top 25% earn $50,250 or more.
What is the starting pay for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI?
Entry-level pay (the 10th percentile) is about $30,210 a year, and a quarter of customer service representatives earn $37,110 or less.
How many customer service representatives work in Grand Rapids-Wyoming-Kentwood, MI?
About 9,010 customer service representatives are employed in the Grand Rapids-Wyoming-Kentwood, MI metro area, not counting the self-employed.