Customer Service Representative salary in Davenport-Moline-Rock Island, IA-IL
Customer Service Representatives in the Davenport-Moline-Rock Island, IA-IL metro area earn a median of $39,950 a year ($19.21 an hour), based on BLS data for 3,040 workers.
Pay ranges from $31,200 for the lowest-paid 10% to $60,770 for the top 10%. That is 11% lower than the national median of $44,770. Pay here is 13% lower than the Iowa statewide median of $46,090. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,110, above the median because a few high earners pull it up.
Pay range for customer service representatives in Davenport-Moline-Rock Island, IA-IL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,200 | $15.00 |
| 25th percentile | $34,670 | $16.67 |
| Median | $39,950 | $19.21 |
| 75th percentile | $48,970 | $23.55 |
| 90th percentile (top earners) | $60,770 | $29.21 |
| Average (mean) | $44,110 | $21.21 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,329.17 |
| Semi-monthly (24 a year) | $1,664.58 |
| Biweekly (26 a year) | $1,536.54 |
| Weekly | $768.27 |
| Hourly | $19.21 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $39,950 salary, see how much house you can afford in Iowa at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Des Moines-West Des Moines, IA | $48,880 | 12,070 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Dubuque, IA | $46,670 | 1,880 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Cedar Rapids, IA | $45,510 | 3,130 |
| Omaha, NE-IA | $44,260 | 8,810 |
| Rockford, IL | $43,260 | 2,070 |
| Ames, IA | $42,820 | 690 |
| Iowa City, IA | $42,340 | 1,190 |
| Champaign-Urbana, IL | $41,280 | 1,480 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Kankakee, IL | $40,490 | 480 |
| Springfield, IL | $40,230 | 1,510 |
| Decatur, IL | $40,190 | 420 |
| Peoria, IL | $39,840 | 2,260 |
| Waterloo-Cedar Falls, IA | $39,530 | 1,540 |
| Bloomington, IL | $39,120 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Iowa statewide figures.
Related jobs in Davenport-Moline-Rock Island, IA-IL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,170 | $17.39 |
| Hotel, Motel, and Resort Desk Clerks | $31,440 | $15.11 |
| Loan Interviewers and Clerks | $48,720 | $23.42 |
| Library Assistants, Clerical | $33,120 | $15.93 |
| Court, Municipal, and License Clerks | $46,070 | $22.15 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,330 | $24.20 |
| New Accounts Clerk | $46,300 | $22.26 |
| Eligibility Interviewers, Government Programs | $65,980 | $31.72 |
| Order Clerk | $39,780 | $19.13 |
| Interviewers, Except Eligibility and Loan | $39,130 | $18.81 |
| Information and Record Clerks, All Other | $53,250 | $25.60 |
| File Clerk | $41,360 | $19.88 |
| Brokerage Clerk | $55,880 | $26.87 |
| Credit Authorizers, Checkers, and Clerks | $48,630 | $23.38 |
More: Office and Administrative Support Occupations · all salaries in Davenport-Moline-Rock Island, IA-IL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Davenport-Moline-Rock Island, IA-IL?
The median salary for customer service representatives in the Davenport-Moline-Rock Island, IA-IL metro area is $39,950 a year, or $19.21 an hour. Pay ranges from $31,200 for the lowest-paid 10% to $60,770 for the top 10%.
How much do the highest-paid customer service representatives make in Davenport-Moline-Rock Island, IA-IL?
The top 10% of customer service representatives in the Davenport-Moline-Rock Island, IA-IL metro area earn at least $60,770 a year. The top 25% earn $48,970 or more.
What is the starting pay for customer service representatives in Davenport-Moline-Rock Island, IA-IL?
Entry-level pay (the 10th percentile) is about $31,200 a year, and a quarter of customer service representatives earn $34,670 or less.
How many customer service representatives work in Davenport-Moline-Rock Island, IA-IL?
About 3,040 customer service representatives are employed in the Davenport-Moline-Rock Island, IA-IL metro area, not counting the self-employed.