Customer Service Representative salary in Champaign-Urbana, IL
Customer Service Representatives in the Champaign-Urbana, IL metro area earn a median of $41,280 a year ($19.85 an hour), based on BLS data for 1,480 workers.
Pay ranges from $31,700 for the lowest-paid 10% to $68,250 for the top 10%. That is 8% lower than the national median of $44,770. Pay here is 11% lower than the Illinois statewide median of $46,130. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $45,660, above the median because a few high earners pull it up.
Pay range for customer service representatives in Champaign-Urbana, IL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,700 | $15.24 |
| 25th percentile | $35,970 | $17.29 |
| Median | $41,280 | $19.85 |
| 75th percentile | $50,090 | $24.08 |
| 90th percentile (top earners) | $68,250 | $32.81 |
| Average (mean) | $45,660 | $21.95 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,440 |
| Semi-monthly (24 a year) | $1,720 |
| Biweekly (26 a year) | $1,587.69 |
| Weekly | $793.85 |
| Hourly | $19.85 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $41,280 salary, see how much house you can afford in Illinois at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Rockford, IL | $43,260 | 2,070 |
| Kankakee, IL | $40,490 | 480 |
| Springfield, IL | $40,230 | 1,510 |
| Decatur, IL | $40,190 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Peoria, IL | $39,840 | 2,260 |
| Bloomington, IL | $39,120 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Illinois statewide figures.
Related jobs in Champaign-Urbana, IL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,880 | $17.73 |
| Library Assistants, Clerical | $33,510 | $16.11 |
| Court, Municipal, and License Clerks | $44,320 | $21.31 |
| Loan Interviewers and Clerks | $47,210 | $22.70 |
| Hotel, Motel, and Resort Desk Clerks | $33,680 | $16.19 |
| File Clerk | $43,690 | $21.01 |
| New Accounts Clerk | $45,870 | $22.06 |
| Order Clerk | $45,150 | $21.71 |
| Office Clerks, General | $48,800 | $23.46 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $48,260 | $23.20 |
| Bookkeeping, Accounting, and Auditing Clerks | $48,830 | $23.48 |
| Medical Secretaries and Administrative Assistants | $46,060 | $22.14 |
| First-Line Supervisors of Office and Administrative Support Workers | $63,820 | $30.68 |
| Teller | $36,930 | $17.75 |
More: Office and Administrative Support Occupations · all salaries in Champaign-Urbana, IL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Champaign-Urbana, IL?
The median salary for customer service representatives in the Champaign-Urbana, IL metro area is $41,280 a year, or $19.85 an hour. Pay ranges from $31,700 for the lowest-paid 10% to $68,250 for the top 10%.
How much do the highest-paid customer service representatives make in Champaign-Urbana, IL?
The top 10% of customer service representatives in the Champaign-Urbana, IL metro area earn at least $68,250 a year. The top 25% earn $50,090 or more.
What is the starting pay for customer service representatives in Champaign-Urbana, IL?
Entry-level pay (the 10th percentile) is about $31,700 a year, and a quarter of customer service representatives earn $35,970 or less.
How many customer service representatives work in Champaign-Urbana, IL?
About 1,480 customer service representatives are employed in the Champaign-Urbana, IL metro area, not counting the self-employed.