Customer Service Representative salary in Scranton--Wilkes-Barre, PA
Customer Service Representatives in the Scranton--Wilkes-Barre, PA metro area earn a median of $42,010 a year ($20.20 an hour), based on BLS data for 3,610 workers.
Pay ranges from $30,490 for the lowest-paid 10% to $60,350 for the top 10%. That is 6% lower than the national median of $44,770. Pay here is 6% lower than the Pennsylvania statewide median of $44,630. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $43,550, above the median because a few high earners pull it up.
Pay range for customer service representatives in Scranton--Wilkes-Barre, PA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,490 | $14.66 |
| 25th percentile | $35,030 | $16.84 |
| Median | $42,010 | $20.20 |
| 75th percentile | $48,090 | $23.12 |
| 90th percentile (top earners) | $60,350 | $29.01 |
| Average (mean) | $43,550 | $20.94 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,500.83 |
| Semi-monthly (24 a year) | $1,750.42 |
| Biweekly (26 a year) | $1,615.77 |
| Weekly | $807.88 |
| Hourly | $20.20 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $42,010 salary, see how much house you can afford in Pennsylvania at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Reading, PA | $44,500 | 2,630 |
| Lancaster, PA | $44,290 | 3,440 |
| Allentown-Bethlehem-Easton, PA-NJ | $44,160 | 5,140 |
| Gettysburg, PA | $43,110 | 310 |
| Pittsburgh, PA | $42,790 | 17,280 |
| Harrisburg-Carlisle, PA | $42,600 | 5,040 |
| State College, PA | $42,590 | 940 |
| York-Hanover, PA | $42,420 | 2,330 |
| Erie, PA | $41,720 | 1,610 |
| Lebanon, PA | $41,240 | 580 |
| Chambersburg, PA | $39,670 | 690 |
| Altoona, PA | $37,540 | 800 |
| Johnstown, PA | $37,340 | 610 |
| Williamsport, PA | $36,230 | 800 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Pennsylvania statewide figures.
Related jobs in Scranton--Wilkes-Barre, PA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,650 | $17.14 |
| Eligibility Interviewers, Government Programs | $59,010 | $28.37 |
| Hotel, Motel, and Resort Desk Clerks | $30,150 | $14.49 |
| Information and Record Clerks, All Other | $54,950 | $26.42 |
| Interviewers, Except Eligibility and Loan | $37,890 | $18.22 |
| Loan Interviewers and Clerks | $45,480 | $21.87 |
| Court, Municipal, and License Clerks | $40,530 | $19.49 |
| Library Assistants, Clerical | $28,140 | $13.53 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,020 | $23.57 |
| File Clerk | $39,430 | $18.96 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $33,600 | $16.15 |
| Order Clerk | $43,630 | $20.98 |
| New Accounts Clerk | $44,660 | $21.47 |
| Office Clerks, General | $43,160 | $20.75 |
More: Office and Administrative Support Occupations · all salaries in Scranton--Wilkes-Barre, PA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Scranton--Wilkes-Barre, PA?
The median salary for customer service representatives in the Scranton--Wilkes-Barre, PA metro area is $42,010 a year, or $20.20 an hour. Pay ranges from $30,490 for the lowest-paid 10% to $60,350 for the top 10%.
How much do the highest-paid customer service representatives make in Scranton--Wilkes-Barre, PA?
The top 10% of customer service representatives in the Scranton--Wilkes-Barre, PA metro area earn at least $60,350 a year. The top 25% earn $48,090 or more.
What is the starting pay for customer service representatives in Scranton--Wilkes-Barre, PA?
Entry-level pay (the 10th percentile) is about $30,490 a year, and a quarter of customer service representatives earn $35,030 or less.
How many customer service representatives work in Scranton--Wilkes-Barre, PA?
About 3,610 customer service representatives are employed in the Scranton--Wilkes-Barre, PA metro area, not counting the self-employed.