Customer Service Representative salary in Erie, PA
Customer Service Representatives in the Erie, PA metro area earn a median of $41,720 a year ($20.06 an hour), based on BLS data for 1,610 workers.
Pay ranges from $31,110 for the lowest-paid 10% to $57,880 for the top 10%. That is 7% lower than the national median of $44,770. Pay here is 7% lower than the Pennsylvania statewide median of $44,630. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.80). The average (mean) salary is $43,470, above the median because a few high earners pull it up.
Pay range for customer service representatives in Erie, PA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,110 | $14.96 |
| 25th percentile | $35,520 | $17.08 |
| Median | $41,720 | $20.06 |
| 75th percentile | $48,950 | $23.54 |
| 90th percentile (top earners) | $57,880 | $27.83 |
| Average (mean) | $43,470 | $20.90 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,476.67 |
| Semi-monthly (24 a year) | $1,738.33 |
| Biweekly (26 a year) | $1,604.62 |
| Weekly | $802.31 |
| Hourly | $20.06 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $41,720 salary, see how much house you can afford in Pennsylvania at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Reading, PA | $44,500 | 2,630 |
| Lancaster, PA | $44,290 | 3,440 |
| Allentown-Bethlehem-Easton, PA-NJ | $44,160 | 5,140 |
| Gettysburg, PA | $43,110 | 310 |
| Pittsburgh, PA | $42,790 | 17,280 |
| Harrisburg-Carlisle, PA | $42,600 | 5,040 |
| State College, PA | $42,590 | 940 |
| York-Hanover, PA | $42,420 | 2,330 |
| Scranton--Wilkes-Barre, PA | $42,010 | 3,610 |
| Lebanon, PA | $41,240 | 580 |
| Chambersburg, PA | $39,670 | 690 |
| Altoona, PA | $37,540 | 800 |
| Johnstown, PA | $37,340 | 610 |
| Williamsport, PA | $36,230 | 800 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Pennsylvania statewide figures.
Related jobs in Erie, PA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $32,210 | $15.48 |
| Eligibility Interviewers, Government Programs | $55,220 | $26.55 |
| Hotel, Motel, and Resort Desk Clerks | $29,060 | $13.97 |
| Library Assistants, Clerical | $28,540 | $13.72 |
| Information and Record Clerks, All Other | $41,090 | $19.76 |
| File Clerk | $40,150 | $19.30 |
| Interviewers, Except Eligibility and Loan | $40,280 | $19.37 |
| Human Resources Assistants, Except Payroll and Timekeeping | $46,560 | $22.38 |
| Court, Municipal, and License Clerks | $42,760 | $20.56 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $32,710 | $15.73 |
| Loan Interviewers and Clerks | $41,880 | $20.13 |
| New Accounts Clerk | $44,430 | $21.36 |
| Order Clerk | $43,890 | $21.10 |
| Office Clerks, General | $42,220 | $20.30 |
More: Office and Administrative Support Occupations · all salaries in Erie, PA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Erie, PA?
The median salary for customer service representatives in the Erie, PA metro area is $41,720 a year, or $20.06 an hour. Pay ranges from $31,110 for the lowest-paid 10% to $57,880 for the top 10%.
How much do the highest-paid customer service representatives make in Erie, PA?
The top 10% of customer service representatives in the Erie, PA metro area earn at least $57,880 a year. The top 25% earn $48,950 or more.
What is the starting pay for customer service representatives in Erie, PA?
Entry-level pay (the 10th percentile) is about $31,110 a year, and a quarter of customer service representatives earn $35,520 or less.
How many customer service representatives work in Erie, PA?
About 1,610 customer service representatives are employed in the Erie, PA metro area, not counting the self-employed.