Customer Service Representative salary in Norwich-New London-Willimantic, CT
Customer Service Representatives in the Norwich-New London-Willimantic, CT metro area earn a median of $45,020 a year ($21.64 an hour), based on BLS data for 1,240 workers.
Pay ranges from $35,880 for the lowest-paid 10% to $62,110 for the top 10%. That is 1% higher than the national median of $44,770. Pay here is 6% lower than the Connecticut statewide median of $48,090. There are 9.8 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.59). The average (mean) salary is $46,840, above the median because a few high earners pull it up.
Pay range for customer service representatives in Norwich-New London-Willimantic, CT
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,880 | $17.25 |
| 25th percentile | $38,530 | $18.53 |
| Median | $45,020 | $21.64 |
| 75th percentile | $50,850 | $24.45 |
| 90th percentile (top earners) | $62,110 | $29.86 |
| Average (mean) | $46,840 | $22.52 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,751.67 |
| Semi-monthly (24 a year) | $1,875.83 |
| Biweekly (26 a year) | $1,731.54 |
| Weekly | $865.77 |
| Hourly | $21.64 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $45,020 salary, see how much house you can afford in Connecticut at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Bridgeport-Stamford-Danbury, CT | $49,970 | 5,660 |
| Hartford-West Hartford-East Hartford, CT | $48,050 | 9,750 |
| New Haven, CT | $47,490 | 3,520 |
| Waterbury-Shelton, CT | $46,590 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Connecticut statewide figures.
Related jobs in Norwich-New London-Willimantic, CT
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,870 | $18.21 |
| Hotel, Motel, and Resort Desk Clerks | $36,140 | $17.37 |
| Library Assistants, Clerical | $35,730 | $17.18 |
| Interviewers, Except Eligibility and Loan | $49,090 | $23.60 |
| Court, Municipal, and License Clerks | $62,730 | $30.16 |
| Eligibility Interviewers, Government Programs | $71,390 | $34.32 |
| Information and Record Clerks, All Other | $47,640 | $22.91 |
| Human Resources Assistants, Except Payroll and Timekeeping | $53,030 | $25.50 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $37,350 | $17.96 |
| File Clerk | $44,810 | $21.55 |
| First-Line Supervisors of Office and Administrative Support Workers | $73,920 | $35.54 |
| Office Clerks, General | $48,600 | $23.37 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $54,340 | $26.12 |
| Bookkeeping, Accounting, and Auditing Clerks | $57,530 | $27.66 |
More: Office and Administrative Support Occupations · all salaries in Norwich-New London-Willimantic, CT
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Norwich-New London-Willimantic, CT?
The median salary for customer service representatives in the Norwich-New London-Willimantic, CT metro area is $45,020 a year, or $21.64 an hour. Pay ranges from $35,880 for the lowest-paid 10% to $62,110 for the top 10%.
How much do the highest-paid customer service representatives make in Norwich-New London-Willimantic, CT?
The top 10% of customer service representatives in the Norwich-New London-Willimantic, CT metro area earn at least $62,110 a year. The top 25% earn $50,850 or more.
What is the starting pay for customer service representatives in Norwich-New London-Willimantic, CT?
Entry-level pay (the 10th percentile) is about $35,880 a year, and a quarter of customer service representatives earn $38,530 or less.
How many customer service representatives work in Norwich-New London-Willimantic, CT?
About 1,240 customer service representatives are employed in the Norwich-New London-Willimantic, CT metro area, not counting the self-employed.