Customer Service Representative salary in Hartford-West Hartford-East Hartford, CT
Customer Service Representatives in the Hartford-West Hartford-East Hartford, CT metro area earn a median of $48,050 a year ($23.10 an hour), based on BLS data for 9,750 workers.
Pay ranges from $37,220 for the lowest-paid 10% to $71,890 for the top 10%. That is 7% higher than the national median of $44,770. Pay here is about the same as the Connecticut statewide median of $48,090. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $51,380, above the median because a few high earners pull it up.
Pay range for customer service representatives in Hartford-West Hartford-East Hartford, CT
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $37,220 | $17.90 |
| 25th percentile | $40,280 | $19.37 |
| Median | $48,050 | $23.10 |
| 75th percentile | $59,740 | $28.72 |
| 90th percentile (top earners) | $71,890 | $34.56 |
| Average (mean) | $51,380 | $24.70 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,004.17 |
| Semi-monthly (24 a year) | $2,002.08 |
| Biweekly (26 a year) | $1,848.08 |
| Weekly | $924.04 |
| Hourly | $23.10 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $48,050 salary, see how much house you can afford in Connecticut at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Bridgeport-Stamford-Danbury, CT | $49,970 | 5,660 |
| New Haven, CT | $47,490 | 3,520 |
| Waterbury-Shelton, CT | $46,590 | 2,130 |
| Norwich-New London-Willimantic, CT | $45,020 | 1,240 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Connecticut statewide figures.
Related jobs in Hartford-West Hartford-East Hartford, CT
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $38,780 | $18.64 |
| Library Assistants, Clerical | $44,820 | $21.55 |
| Court, Municipal, and License Clerks | $60,480 | $29.08 |
| Eligibility Interviewers, Government Programs | $71,940 | $34.59 |
| Interviewers, Except Eligibility and Loan | $46,790 | $22.49 |
| Hotel, Motel, and Resort Desk Clerks | $36,640 | $17.62 |
| Loan Interviewers and Clerks | $59,420 | $28.57 |
| Human Resources Assistants, Except Payroll and Timekeeping | $51,860 | $24.93 |
| Information and Record Clerks, All Other | $48,900 | $23.51 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $42,610 | $20.49 |
| Order Clerk | $49,940 | $24.01 |
| Brokerage Clerk | $66,990 | $32.21 |
| File Clerk | $54,240 | $26.08 |
| New Accounts Clerk | $57,840 | $27.81 |
More: Office and Administrative Support Occupations · all salaries in Hartford-West Hartford-East Hartford, CT
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Hartford-West Hartford-East Hartford, CT?
The median salary for customer service representatives in the Hartford-West Hartford-East Hartford, CT metro area is $48,050 a year, or $23.10 an hour. Pay ranges from $37,220 for the lowest-paid 10% to $71,890 for the top 10%.
How much do the highest-paid customer service representatives make in Hartford-West Hartford-East Hartford, CT?
The top 10% of customer service representatives in the Hartford-West Hartford-East Hartford, CT metro area earn at least $71,890 a year. The top 25% earn $59,740 or more.
What is the starting pay for customer service representatives in Hartford-West Hartford-East Hartford, CT?
Entry-level pay (the 10th percentile) is about $37,220 a year, and a quarter of customer service representatives earn $40,280 or less.
How many customer service representatives work in Hartford-West Hartford-East Hartford, CT?
About 9,750 customer service representatives are employed in the Hartford-West Hartford-East Hartford, CT metro area, not counting the self-employed.