Customer Service Representative salary in Knoxville, TN
Customer Service Representatives in the Knoxville, TN metro area earn a median of $38,840 a year ($18.67 an hour), based on BLS data for 6,640 workers.
Pay ranges from $29,650 for the lowest-paid 10% to $60,300 for the top 10%. That is 13% lower than the national median of $44,770. Pay here is 9% lower than the Tennessee statewide median of $42,830. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $42,810, above the median because a few high earners pull it up.
Pay range for customer service representatives in Knoxville, TN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,650 | $14.25 |
| 25th percentile | $34,420 | $16.55 |
| Median | $38,840 | $18.67 |
| 75th percentile | $47,720 | $22.94 |
| 90th percentile (top earners) | $60,300 | $28.99 |
| Average (mean) | $42,810 | $20.58 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,236.67 |
| Semi-monthly (24 a year) | $1,618.33 |
| Biweekly (26 a year) | $1,493.85 |
| Weekly | $746.92 |
| Hourly | $18.67 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $38,840 salary, see how much house you can afford in Tennessee at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Nashville-Davidson--Murfreesboro--Franklin, TN | $45,510 | 20,770 |
| Chattanooga, TN-GA | $45,030 | 5,120 |
| Memphis, TN-MS-AR | $44,090 | 9,360 |
| Jackson, TN | $38,680 | 970 |
| Clarksville, TN-KY | $37,650 | 1,610 |
| Cleveland, TN | $37,600 | 590 |
| Morristown, TN | $37,570 | 740 |
| Johnson City, TN | $36,570 | 1,940 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Tennessee statewide figures.
Related jobs in Knoxville, TN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,620 | $17.12 |
| Hotel, Motel, and Resort Desk Clerks | $29,970 | $14.41 |
| Loan Interviewers and Clerks | $44,090 | $21.20 |
| Human Resources Assistants, Except Payroll and Timekeeping | $45,030 | $21.65 |
| Court, Municipal, and License Clerks | $39,240 | $18.87 |
| Order Clerk | $39,330 | $18.91 |
| File Clerk | $41,720 | $20.06 |
| Eligibility Interviewers, Government Programs | $45,330 | $21.79 |
| Information and Record Clerks, All Other | $44,420 | $21.36 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $36,820 | $17.70 |
| Credit Authorizers, Checkers, and Clerks | $34,800 | $16.73 |
| Library Assistants, Clerical | $35,890 | $17.26 |
| Interviewers, Except Eligibility and Loan | $39,130 | $18.81 |
| Brokerage Clerk | $60,040 | $28.86 |
More: Office and Administrative Support Occupations · all salaries in Knoxville, TN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Knoxville, TN?
The median salary for customer service representatives in the Knoxville, TN metro area is $38,840 a year, or $18.67 an hour. Pay ranges from $29,650 for the lowest-paid 10% to $60,300 for the top 10%.
How much do the highest-paid customer service representatives make in Knoxville, TN?
The top 10% of customer service representatives in the Knoxville, TN metro area earn at least $60,300 a year. The top 25% earn $47,720 or more.
What is the starting pay for customer service representatives in Knoxville, TN?
Entry-level pay (the 10th percentile) is about $29,650 a year, and a quarter of customer service representatives earn $34,420 or less.
How many customer service representatives work in Knoxville, TN?
About 6,640 customer service representatives are employed in the Knoxville, TN metro area, not counting the self-employed.