Customer Service Representative salary in Kennewick-Richland, WA
Customer Service Representatives in the Kennewick-Richland, WA metro area earn a median of $45,380 a year ($21.82 an hour), based on BLS data for 1,290 workers.
Pay ranges from $38,010 for the lowest-paid 10% to $62,660 for the top 10%. That is 1% higher than the national median of $44,770. Pay here is 10% lower than the Washington statewide median of $50,330. There are 10.0 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.60). The average (mean) salary is $49,890, above the median because a few high earners pull it up.
Pay range for customer service representatives in Kennewick-Richland, WA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $38,010 | $18.27 |
| 25th percentile | $43,120 | $20.73 |
| Median | $45,380 | $21.82 |
| 75th percentile | $57,280 | $27.54 |
| 90th percentile (top earners) | $62,660 | $30.12 |
| Average (mean) | $49,890 | $23.99 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,781.67 |
| Semi-monthly (24 a year) | $1,890.83 |
| Biweekly (26 a year) | $1,745.38 |
| Weekly | $872.69 |
| Hourly | $21.82 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $45,380 salary, see how much house you can afford in Washington at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Seattle-Tacoma-Bellevue, WA | $53,550 | 25,840 |
| Olympia-Lacey-Tumwater, WA | $49,630 | 1,430 |
| Longview-Kelso, WA | $49,460 | 380 |
| Mount Vernon-Anacortes, WA | $49,160 | 400 |
| Portland-Vancouver-Hillsboro, OR-WA | $48,650 | 12,720 |
| Walla Walla, WA | $48,590 | 150 |
| Wenatchee-East Wenatchee, WA | $48,590 | 450 |
| Bremerton-Silverdale-Port Orchard, WA | $47,000 | 680 |
| Bellingham, WA | $46,940 | 1,000 |
| Spokane-Spokane Valley, WA | $46,790 | 2,850 |
| Yakima, WA | $46,570 | 670 |
| Lewiston, ID-WA | $40,700 | 570 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Washington statewide figures.
Related jobs in Kennewick-Richland, WA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $43,530 | $20.93 |
| Hotel, Motel, and Resort Desk Clerks | $38,110 | $18.32 |
| Loan Interviewers and Clerks | $52,160 | $25.08 |
| Library Assistants, Clerical | $51,460 | $24.74 |
| Eligibility Interviewers, Government Programs | $66,000 | $31.73 |
| Court, Municipal, and License Clerks | $63,270 | $30.42 |
| Information and Record Clerks, All Other | $48,950 | $23.54 |
| Human Resources Assistants, Except Payroll and Timekeeping | $53,620 | $25.78 |
| Office Clerks, General | $49,470 | $23.78 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $53,140 | $25.55 |
| First-Line Supervisors of Office and Administrative Support Workers | $75,640 | $36.36 |
| Bookkeeping, Accounting, and Auditing Clerks | $57,290 | $27.54 |
| Shipping, Receiving, and Inventory Clerks | $46,870 | $22.54 |
| Teller | $45,770 | $22.01 |
More: Office and Administrative Support Occupations · all salaries in Kennewick-Richland, WA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Kennewick-Richland, WA?
The median salary for customer service representatives in the Kennewick-Richland, WA metro area is $45,380 a year, or $21.82 an hour. Pay ranges from $38,010 for the lowest-paid 10% to $62,660 for the top 10%.
How much do the highest-paid customer service representatives make in Kennewick-Richland, WA?
The top 10% of customer service representatives in the Kennewick-Richland, WA metro area earn at least $62,660 a year. The top 25% earn $57,280 or more.
What is the starting pay for customer service representatives in Kennewick-Richland, WA?
Entry-level pay (the 10th percentile) is about $38,010 a year, and a quarter of customer service representatives earn $43,120 or less.
How many customer service representatives work in Kennewick-Richland, WA?
About 1,290 customer service representatives are employed in the Kennewick-Richland, WA metro area, not counting the self-employed.