Customer Service Representative salary in Florence-Muscle Shoals, AL
Customer Service Representatives in the Florence-Muscle Shoals, AL metro area earn a median of $37,520 a year ($18.04 an hour), based on BLS data for 650 workers.
Pay ranges from $29,960 for the lowest-paid 10% to $51,420 for the top 10%. That is 16% lower than the national median of $44,770. Pay here is 2% lower than the Alabama statewide median of $38,400. There are 12 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.69). The average (mean) salary is $40,000, above the median because a few high earners pull it up.
Pay range for customer service representatives in Florence-Muscle Shoals, AL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,960 | $14.40 |
| 25th percentile | $34,300 | $16.49 |
| Median | $37,520 | $18.04 |
| 75th percentile | $44,980 | $21.63 |
| 90th percentile (top earners) | $51,420 | $24.72 |
| Average (mean) | $40,000 | $19.23 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,126.67 |
| Semi-monthly (24 a year) | $1,563.33 |
| Biweekly (26 a year) | $1,443.08 |
| Weekly | $721.54 |
| Hourly | $18.04 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $37,520 salary, see how much house you can afford in Alabama at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Decatur, AL | $41,070 | 710 |
| Birmingham, AL | $40,530 | 9,850 |
| Huntsville, AL | $38,400 | 3,340 |
| Tuscaloosa, AL | $37,990 | 860 |
| Daphne-Fairhope-Foley, AL | $37,820 | 1,110 |
| Mobile, AL | $37,690 | 2,420 |
| Columbus, GA-AL | $37,330 | 2,150 |
| Montgomery, AL | $36,960 | 2,500 |
| Anniston-Oxford, AL | $36,190 | 430 |
| Dothan, AL | $36,180 | 840 |
| Auburn-Opelika, AL | $35,810 | 960 |
| Gadsden, AL | $35,450 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Alabama statewide figures.
Related jobs in Florence-Muscle Shoals, AL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $30,580 | $14.70 |
| Loan Interviewers and Clerks | $38,030 | $18.29 |
| Hotel, Motel, and Resort Desk Clerks | $25,860 | $12.43 |
| Court, Municipal, and License Clerks | $37,790 | $18.17 |
| Eligibility Interviewers, Government Programs | $55,360 | $26.62 |
| Interviewers, Except Eligibility and Loan | $34,010 | $16.35 |
| Library Assistants, Clerical | $30,100 | $14.47 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $38,850 | $18.68 |
| Medical Secretaries and Administrative Assistants | $35,470 | $17.06 |
| Bookkeeping, Accounting, and Auditing Clerks | $38,810 | $18.66 |
| First-Line Supervisors of Office and Administrative Support Workers | $57,330 | $27.56 |
| Office Clerks, General | $29,930 | $14.39 |
| Teller | $35,780 | $17.20 |
| Postal Service Mail Carrier | $58,410 | $28.08 |
More: Office and Administrative Support Occupations · all salaries in Florence-Muscle Shoals, AL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Florence-Muscle Shoals, AL?
The median salary for customer service representatives in the Florence-Muscle Shoals, AL metro area is $37,520 a year, or $18.04 an hour. Pay ranges from $29,960 for the lowest-paid 10% to $51,420 for the top 10%.
How much do the highest-paid customer service representatives make in Florence-Muscle Shoals, AL?
The top 10% of customer service representatives in the Florence-Muscle Shoals, AL metro area earn at least $51,420 a year. The top 25% earn $44,980 or more.
What is the starting pay for customer service representatives in Florence-Muscle Shoals, AL?
Entry-level pay (the 10th percentile) is about $29,960 a year, and a quarter of customer service representatives earn $34,300 or less.
How many customer service representatives work in Florence-Muscle Shoals, AL?
About 650 customer service representatives are employed in the Florence-Muscle Shoals, AL metro area, not counting the self-employed.