Customer Service Representative salary in Boston-Cambridge-Newton, MA-NH
Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH metro area earn a median of $49,920 a year ($24.00 an hour), based on BLS data for 37,780 workers.
Pay ranges from $35,720 for the lowest-paid 10% to $75,950 for the top 10%. That is 12% higher than the national median of $44,770. Pay here is 2% higher than the Massachusetts statewide median of $49,120. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $53,740, above the median because a few high earners pull it up.
Pay range for customer service representatives in Boston-Cambridge-Newton, MA-NH
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,720 | $17.17 |
| 25th percentile | $42,760 | $20.56 |
| Median | $49,920 | $24.00 |
| 75th percentile | $62,040 | $29.83 |
| 90th percentile (top earners) | $75,950 | $36.51 |
| Average (mean) | $53,740 | $25.84 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,160 |
| Semi-monthly (24 a year) | $2,080 |
| Biweekly (26 a year) | $1,920 |
| Weekly | $960 |
| Hourly | $24.00 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $49,920 salary, see how much house you can afford in Massachusetts at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Manchester-Nashua, NH | $49,630 | 4,680 |
| Barnstable Town, MA | $47,880 | 1,310 |
| Worcester, MA | $47,540 | 4,740 |
| Providence-Warwick, RI-MA | $47,170 | 10,620 |
| Springfield, MA | $46,790 | 2,930 |
| Pittsfield, MA | $44,650 | 680 |
| Amherst Town-Northampton, MA | $43,560 | 760 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Massachusetts statewide figures.
Related jobs in Boston-Cambridge-Newton, MA-NH
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $43,930 | $21.12 |
| Hotel, Motel, and Resort Desk Clerks | $39,990 | $19.22 |
| Court, Municipal, and License Clerks | $62,850 | $30.22 |
| Interviewers, Except Eligibility and Loan | $50,700 | $24.37 |
| Library Assistants, Clerical | $45,890 | $22.06 |
| Loan Interviewers and Clerks | $60,250 | $28.96 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,230 | $21.26 |
| Eligibility Interviewers, Government Programs | $67,320 | $32.37 |
| Information and Record Clerks, All Other | $49,210 | $23.66 |
| Human Resources Assistants, Except Payroll and Timekeeping | $57,440 | $27.62 |
| Order Clerk | $55,090 | $26.49 |
| Brokerage Clerk | $64,000 | $30.77 |
| File Clerk | $50,680 | $24.37 |
| Credit Authorizers, Checkers, and Clerks | $55,360 | $26.61 |
More: Office and Administrative Support Occupations · all salaries in Boston-Cambridge-Newton, MA-NH
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Boston-Cambridge-Newton, MA-NH?
The median salary for customer service representatives in the Boston-Cambridge-Newton, MA-NH metro area is $49,920 a year, or $24.00 an hour. Pay ranges from $35,720 for the lowest-paid 10% to $75,950 for the top 10%.
How much do the highest-paid customer service representatives make in Boston-Cambridge-Newton, MA-NH?
The top 10% of customer service representatives in the Boston-Cambridge-Newton, MA-NH metro area earn at least $75,950 a year. The top 25% earn $62,040 or more.
What is the starting pay for customer service representatives in Boston-Cambridge-Newton, MA-NH?
Entry-level pay (the 10th percentile) is about $35,720 a year, and a quarter of customer service representatives earn $42,760 or less.
How many customer service representatives work in Boston-Cambridge-Newton, MA-NH?
About 37,780 customer service representatives are employed in the Boston-Cambridge-Newton, MA-NH metro area, not counting the self-employed.